CHI3113.1.1 - App Store

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.

Sign up for your 311 account to access city services and track your requests today.

FEATURES
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood

CITY SERVICES
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation

Built with Chicagoans, for Chicagoans!

Version History - ADA Updates
- Bug fixes
- Salesforce SDK Upgrade
- React Upgrade 3.1.1 Apr 22 - Allow up to 3 images to be uploaded with service requests
- Fix App Benefits download link
- Library Upgrades 3.1.0 Mar 16 We hope you enjoy version 3.0 of the CHI 311 app!
It includes an updated Home Screen with:
- Streamlined access to create a service request
- City Resources: helpful information for visitors, residents, and businesses
- City News Feed: current information from City Hall via City News Feed videos and press releases
- App Alerts: timely updates and information related to City Services and life in Chicago 3.0.0 03/20/2023 Minor bug fixes. 2.6.3 01/04/2023 Tree trim request moved to Area Trim 2.6.2 12/21/2022 Thank you for using CHI311!
This release contains minor updates and bug fixes.

- Create an account issue
- Photo Attachment issue
- Explore map issues
- iPhone 12 &13 Support
- Performance fixes 2.6.1 08/09/2022 Thank you for using CHI311!
This release contains minor updates and bug fixes. 2.6.0 06/24/2020 Thanks for using CHI311!
This release contains the following changes:
- Support multiple pages of requests in for logged in users,
- Show the city boundary on the Explore map,
- Include a link to complete a survey for a completed request you submitted,
- Show announcements for request types if applicable,
- Bug fixes 2.5.0 06/12/2020 Thanks for using CHI311!
This release contains improved support for large font text settings and a number of bug fixes and refinements to improve the user experience. 2.4.0 05/01/2020 Thanks for using CHI311!
This release contains a number of bug fixes and refinements to improve the user experience. 2.3.0 04/03/2020 Minor bug fixes 2.2.1 03/24/2020 Thanks for using CHI311!
In this release we:
- Expanded knowledge article content so you can learn more about City services
- Fixed a number of bugs and made performance-related updates
- Added community alerts capabilities 2.2.0 03/13/2020 Thanks for using CHI311!
This release contains a number of bug fixes related to dark mode and push notifications for logged in users. 2.1.1 02/25/2020 Thanks for using CHI311!
In this release we:
- Added weather alerts - find heating / cooling centers in extreme weather,
- Updated the app icon,
- Fixed numerous crash-causing bugs and made performance and stability improvements under the hood 2.1.0 02/14/2020 Thanks for using CHI311!
- We updated the look of CHI311 and now support Dark Mode
- We also fixed numerous bugs and made performance and stability improvements under the hood
- Addressed issue with button text color for some users 2.0.1 01/21/2020 Thanks for using CHI311!
- We updated the look of CHI311 and now support Dark Mode
- We also fixed numerous bugs and made performance and stability improvements under the hood 2.0.0 01/17/2020 Thanks for using CHI311!
- Logged in users can now 'follow' service requests that they want to track
- We also fixed numerous bugs and made performance and stability improvements under the hood 1.11.0 11/22/2019 Thanks for using CHI311!
We made the following updates in this release:
- You can zoom the map in or out when using it to set the location for your request,
- Improvements to the request submission process,
- Bug fixes 1.9.0 09/04/2019 Thanks for using CHI311!
We fixed a bug that caused an app crash for some users when adding a photo to a request. 1.8.1 08/13/2019 Thanks for using CHI 311!
This release contains the following updates:
- Find 'Near Me' locations by address on the Home tab
- Show map snippet on service request detail screen
- Show the last request submitted on home tab for guest users
- Bug fixes and performance upgrades 1.8.0 08/07/2019 Thanks for using CHI 311!
This release contains the following updates:
- Bug fix for an issue that caused app crashes for some users for some request types
- Explore requests by address on the Explore tab
- Get directions to Near Me locations (CTA stations, Libraries, etc.) 1.7.2 07/22/2019 Thanks for using CHI 311!
This release contains the following updates:
- Improved address selection when creating a new request by moving the map
- Updated icons for request categories 1.7.0 06/25/2019 Thanks for using CHI 311!
This release contains the following updates:
- Explore Tab Improvements - scroll through the cards to see requests around you, sort explore results by distance or by create date,
- Near Me Tab Improvements - scroll through the cards to see places around you, color-coded CTA train lines,
- Show count of duplicate requests in the details screen if applicable,
- Improved input for Date and Business information
- Performance and stability improvements 1.6.0 06/19/2019 Thanks for using CHI 311!
This release contains the following updates:
- Improved request type search - we made starting a request easier by helping you find the right request type based on related phrases and keywords,
- Fixes crash-causing bug related to toggling the 'anonymous' switch on and off for some users,
- Performance and stability improvements 1.5.0 05/17/2019 Thanks for using CHI 311!
This release contains the following updates:
- Performance and stability improvements,
- Fixes bug that could sometimes cause users to get logged out of the app,
- Fixes bugs related to address and phone number validation,
- Minor refinements to the Explore screen 1.4.0 04/30/2019